Refund Policy

1. The rule

• Full refund within 7 days if you used no credits. If you ask within 7 days of a subscription payment and no credits have been used on your account since that payment, we refund that payment in full.
• No refund once credits are used. After any credits have been used since the payment, the subscription fee for that period is not refundable, in full or in part.
• No refund after 7 days, whether or not credits were used.
• Extra credit packs follow the same rule: a full refund within 7 days of buying the pack if none of its credits were used, and no refund after that.

A “subscription payment” is the first payment for a paid plan or a renewal payment. “Credits” are described in section 5 of the Terms of Service. One credit pays for one minute of source video.

2. Clip jobs that fail

If a clip job fails, the credits that were held for it go back to your balance automatically. You do not need to ask. If only some of the clips in a job fail our quality checks, a matching share of the credits goes back.

Credits that were returned this way do not count as used.

3. Cancelling

You can cancel a paid plan at any time in the billing portal, which you reach from Billing in the app. Your plan stays active until the end of the period you paid for, and you are not charged again. Cancelling does not refund the current period, and we do not pay out unused time or unused credits, unless the rule in section 1 applies.

4. Free plan and free trial

The Free plan and the 7-day Pro trial cost nothing and need no card, so there is nothing to refund.

5. Charges made by mistake

If you were charged twice for the same thing, or charged after your cancellation had taken effect, tell us and we will refund the wrong charge.

6. How to ask for a refund

Write to hi@vodchamp.gg from the email address on your account, and tell us which payment you mean. We check the date of the payment and the record of credits on your account.

• An approved refund goes back to the payment method you used, through Stripe. Your bank or card company decides how quickly it shows up.
• When a subscription payment is refunded, the paid plan ends, the credits that came with that payment are removed, and your account moves to the Free plan.

7. Your legal rights

Some countries and states give buyers refund or cancellation rights that a policy cannot take away. Nothing here limits those rights. Where such a law gives you more than this policy does, the law applies.

8. Contact

Questions about a charge or a refund: hi@vodchamp.gg. This policy is part of our Terms of Service.